Ik21 Privacy Policy — User Information Protection

This Privacy Policy explains how ik21 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before registering or using this platform's services.

Last Updated: 2026

Types of Information We Collect

When you register and use the ik21 platform, we collect various types of information to ensure the service operates reliably and securely. The information collected includes:

Account information: Username, email address, phone number, and other details you provide during registration.
Payment information: Local payment methods used (such as TNG or FPX), transaction records in MYR (RM), and deposit and withdrawal history. We do not store full card numbers directly.
Device and browser information: Device type, operating system, browser used, IP address, and screen resolution. This information is collected automatically when you access the platform.
Usage data: Pages visited, session duration, buttons clicked, games played, and general navigation patterns within the platform.
Cookies: Small cookie files stored on your device to identify your login session, save your preferences, and keep platform functions running smoothly.

All information is collected only when you voluntarily provide it or when you are actively using the platform.

How Your Information Is Used

Ik21 uses the information collected for the following purposes:

To manage user accounts and verify identity during login or withdrawal.
To process financial transactions in MYR, including deposits, withdrawals, and bonus payouts.
To detect and prevent fraud, money laundering, or suspicious activity that could compromise platform security.
To improve the user experience based on usage patterns — for example, ensuring pages load quickly on mobile devices.
To send account-related notifications, promotions, or service updates relevant to you.
To comply with applicable legal and regulatory requirements in Malaysia.

Your information will not be used for any other purpose without prior notice to you.

Cookies & Session Tracking

How Cookies Are Used

Ik21 uses both session cookies and persistent cookies. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored to remember your preferences on future visits.

Cookies are used to maintain your login status, save your preferred language, and keep security functions working correctly. Without cookies, some platform features may not function properly.

How to Manage Cookies

You can configure your browser to reject or delete cookies at any time through your browser settings. However, disabling all cookies may prevent you from logging in or using certain features on the ik21 platform.

This platform does not use third-party advertising cookies that track your activity outside of ik21.

Data Storage, Security & Sharing

Data Protection

Ik21 uses SSL encryption to protect all data transmitted between your device and the platform's servers. Account and transaction data are stored on secured servers with strict access controls. Only authorised personnel may access sensitive user information.

Retention Period

Account information is retained for as long as your account remains active. Following account closure, data may be kept for a specified period to meet legal requirements or resolve any outstanding disputes, after which it will be securely deleted.

Third-Party Sharing

Ik21 does not sell or rent users' personal information to any third party for marketing purposes. Information may be shared with:

Payment processing providers to complete transactions in RM.
Malaysian legal authorities where required by law or court order.
Technical service providers that support platform operations, subject to strict confidentiality agreements.

Your Rights as a User

Right of Access

You have the right to request a copy of the personal information we hold about you. Requests can be submitted through the support channel after logging in to your ik21 account.

Right to Rectification

If the information we hold is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly through your account profile section.

Right to Erasure

You may request deletion of your personal data by closing your account. This is subject to record retention requirements under applicable Malaysian law.

Policy Changes & How to Contact Support

Ik21 reserves the right to update this Privacy Policy at any time. Significant changes will be communicated via in-platform notifications or your registered email. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

If you have any privacy-related questions or wish to exercise any of the rights above, please contact the ik21 support team through the available help channels after log in to account you. Further information about the platform can be found in the FAQ.